Delivery & Shipping Policy
At Saundarya Ratna, we strive to ensure that your shopping experience is seamless and your products reach you on time. Please review our Delivery & Shipping Policy below for detailed information on how we process, ship, and deliver your orders.
1. Processing Time
- All orders are processed within 1-2 business days from the date of order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Charges
- Free Shipping: We offer free shipping for orders above ₹499.
- Flat Shipping Fee: A nominal shipping fee of ₹59 will be charged for orders below ₹499.
3. Delivery Timeline
- Delivery timelines vary depending on your location:
- Metropolitan Cities: Delivery within 3-5 business days.
- Other Cities and Rural Areas: Delivery within 5-7 business days.
- A tracking link will be shared once your order has been shipped so you can monitor its progress.
4. Delivery Areas
- We currently deliver across India.
- International shipping is not available at this time.
5. Order Tracking
- Once your order is dispatched, you will receive a confirmation email/SMS with a tracking link.
- You can track your order status using the link provided or by visiting the courier partner’s website.
6. Incorrect Address or Failed Delivery
- Customers are responsible for providing accurate shipping details. Saundarya Ratna will not be held liable for delays or non-delivery due to incorrect or incomplete address details.
- In case of failed delivery due to customer error (e.g., incorrect address or unavailable recipient), the package may be re-shipped upon payment of additional shipping fees.
7. Packaging
- All orders are securely packaged to prevent any damage during transit. If you notice that the package is tampered with or damaged upon delivery, please do not accept it and notify us immediately.
8. Lost or Damaged Orders
- In the rare event that your order is lost or damaged during transit, please contact us at saundaryaratna@gmail.com or 8178611344 within 48 hours of delivery.
- We will investigate the matter and provide a replacement or refund, as applicable.
9. Product Details & Pricing
- Product Categories:
- Necklaces: Starting from ₹149.
- Earrings: Starting from ₹149.
- Bangles & Bracelets: Starting from ₹149.
- Anklets: Starting from ₹149.
- Complete Jewelry Sets: Starting from ₹399.
- All product prices are inclusive of applicable taxes.
- Detailed descriptions, material specifications, and images are available for each product on our website.
10. Contact Us
For any questions regarding shipping or delivery, feel free to contact us:
Thank you for choosing Saundarya Ratna. We value your trust and look forward to serving you!